Does Your Staff Need Customer Service Training?

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Since nobody is perfect and there is always room for growth, the chances are good that you and/or your staff would benefit from a customer service training. Even the best of employees can get stuck in a slump, and employers settle into routines. The Smith Mountain Lake Chamber of Commerce is offering  one day professional Customer Service Trainings over the next few weeks for very reasonable prices. Visit their website below and sign yourself and staff up for one of them.

The Smith Mountain Lake Chamber is pleased to offer you our 2007 SML Customer Service Training. We invite your business to participate in this important new program. The purpose is to provide your summer hires and year round staff with skills which reflect superior customer service, as well as establishing a "best practices" training model.

This valuable program is sponsored by the Smith Mountain Lake Chamber, provided by Mary Anne Leslie, and promises to reflect the highest level of professionalism. Your input assures the training materials best represent your interests..

The following topics are included in the 2007 SML Customer Service Training:

* Smith Mountain Lake Orientation                                             
* Telephone Etiquette and Tips
*  What Matters to the Customer?                                                
* Assertive Training
*  Providing What Matters                                                             
* Customer Satisfaction Matters
*  Marketing SML Businesses and Services                            
* Working With Difficult People
* The "Attitude" of SML [tips for having a positive attitude]

  Deadline for registration for the May 11th class is close of business on May 10th.  Our fax number is 721-7796.  Registration forms are available online at www.visitsmithmountainlake.com, click on NEWS and download the form.

Training Dates:             FRI, May 11  9 – Noon  – Westlake Country Club                      

                                     TUES, May 29   1 – 4 PM  – Mariners Landing

                                     WED, May 30 6 – 9 PM – Mariners Landing

Cost: $15.00 per attendee [$50.00 for 4 to 10 attendees from the same business], $20.00 for non-members

Training materials are designed to align with your business policies and procedures. We are committed to providing current, relevant and interesting materials targeting adult learning principles. Training sessions promise to be informal, interactive, engaging and always fun.

Questions?  Please call 721.1203.

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