Customer Service Skills for Your Staff

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Customer Service Skills for Your StaffIf you own a business or provide customer service at one of our Smith Mountain Lake businesses, you will want to be aware of some upcoming training opportunities.

In actuality every business offers some kind of customer service, from simple sales to departments devoted solely to that purpose. As someone who has owned a business as well as been an employee dealing in customer service issues, I know how valuable all such seminars can be. Perhaps you and your staff will be able to take advantage of one of the two local training sessions on how to provide higher quality service to your customers.

June 12, 2008 7:30 – 8:30 AM – Fresh Connect, one hour seminars sponsored by Virginia Western’s Workforce Development Services presents a customer service seminar at Ukrop’s Roanoke Ivy Market located at 2331 Franklin Road, SW in Roanoke.  Registration fee is $10.00 and continental breakfast will be provided.  Register as soon as possible by calling 540.857.6076 or email at pwillhite@vw.vccs.edu.

Second in the Chamber Luncheon Series – July 16th – Customer Service
Bobbie Walker with the Virginia Tourism Corporation will provide a two hour seminar following lunch on Wednesday, July 16th from 11:30 a.m. until 2:00 p.m.
This is your opportunity and that of your staff to brush up on your customer service skills to help improve your business and the local economy here at the lake.
The luncheon will be held at the Westlake Grill, Westlake Country Club in Hardy and will begin promptly at 11:30 AM.  Lunch and beverage will cost $10.00 and payment must be received in advance.  Call 540-721-1203 or visit the Smith Mountain Lake Chamber of Commerce website.

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